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Return policy

I WANT TO RETURN MY PRODUCT, WHAT ARE THE PROCEDURES? 

Return Terms: 

You can return the product you purchased within 14 days from the date of receipt provided that it has not been used, the label has not lost its merchantantability. 

Shipping fee belongs to your person.  

CAN I CHANGE?  

You can send your purchased product for exchange within 14 days from the date of delivery provided that it has not been used, the label has not been torn off and has not lost its merchantability. 


WHICH PRODUCTS CAN NOT BE RETURNED? 

Our products cannot be accepted after being tested or used.  


WHICH PRODUCTS CAN I RETURN? 

You can return your purchased product on condition that it has not been used, the label has not been torn off and has not lost its merchantability.

If the products are not unpacked, their labels are not removed, untested and unused, they may be returned to the shipment within 48 hours from the date of delivery. 


I WANT TO RETURN. SHOULD I PAY THE CARGO FEE?  

The shipping fee for the returns belongs your person.


I WANT TO CANCEL MY ORDER. WHAT CAN I DO? 

You can cancel your order. You can send an email to support@madamebrave.com explaining the situation with your order number. 


WHICH CHANNEL SHOULD I RETURN? 

  • MNG CARGO CUSTOMER NO: 347347830 (Aveneva Digital Transformation A.Ş.) 
  • UPS CARGO **** 

Shipping fee belongs to your person. 


I DID PAYMENT  AT THE DOOR. WHEN DO REFUND FEE REFLECT MY ACCOUNT? 

Your bank information will be returned to us within 21 working days after we have received the correct and complete information and you will be informed by SMS.  


WHAT HAPPENS IN THE DISCOUNT COUPON FOR CANCELING AND REFUNDING ORDER?

Discount coupons can be defined for your new order in case of incorrect or incorrect product shipments that may occur from our company. Just contact us. If your product is flawless and you are using your legal withdrawal right, the discount coupon is not redefined. 


I CANCELED ORDER. CAN I REFUND MY CARGO FEE? 

Only cancellation of the product price is possible for order cancellations. 



HOW CAN I FOLLOW THE PROCESS AFTER I MAKE A REFUND?

SMS and e-mail notifications are made regarding your return process. I can't see the refund in my account. 


WHAT SHOULD I DO? 

You can contact your bank with the reference number in the SMS shared with you during your return process. 


CREDIT CARD IS MADE WITH REFUND INSTALLMENT. WHAT CAN I DO? 

When you make the payment to your credit card with installment option, the product price will be divided by the number of installments will be returned to your credit card every month. This procedure is determined by your bank and not by Madamebrave.com. Warranty and Return Policy Our dear customer, 

Every product you buy from Madamebrave.com is under the manufacturer's warranty.  

If the product or products you have purchased do not meet your needs or you encounter any problems, you can contact us at 0212 696 41 25 during working hours (Monday-Friday 09.30 - 17.30).

If the customer will be returning the product, Shipping Fee belongs to our company. If the Payment and Shipping Fee is paid by you at the door, these costs will be deducted and you will be refunded. Refund is made on the product amount. 







Product Price (VAT Included)  TL 50 

Shipping Cost                         TL16.5

Pay at the door                       TL25

Total amount                           TL41.5


Amount to be Refunded          TL50






If there is going to be a change, the cost of the cargo you send with the contracted cargo company.

All rights reserved. Shipping costs are incurred by the buyer when exchanging and resending. Between  $16,5 TL - $25 (USD.)

Return and Exchange The products you send to our company from the moment they reach our company with the inspection and quality control procedures

Transactions will be completed in 1-3 days in total 

Return and Exchange channel;

  • MNG CARGO CUSTOMER NO: 347347830 (ismail karaca - Aveneva Digital Transformation A.Ş.)
  • UPS CARGO CUSTOMER NO : *****

Address: Ortabayır mahallesi, Şair çelebi sokak, No:1. İç kapı no:3. Kağıthane Istanbul / Turkey.